Experience

2022 - Current

Citi | Jacksonville, FL

Instructional Design Manager, VP

• Lead enterprise instructional design strategy for a global team supporting critical business functions including Compliance, Risk, Finance, HR, Information Security, Legal, and Technology.

  • Led a global instructional design team responsible for developing high-impact learning solutions supporting enterprise compliance and operational initiatives.

  • Designed and implemented an AI-enabled instructional design playbook with standardized prompts, templates, and workflows that reduced course development time by 45% while improving design consistency and quality.

  • Directed enterprise intake and prioritization for more than 200 annual instructional design requests, balancing business priorities, compliance risk, capacity, and delivery timelines.

  • Partnered with senior business stakeholders to diagnose performance needs and recommend learning, performance support, or process-based solutions aligned with operational goals.

  • Served as a strategic advisor to business partners, translating complex regulatory and operational requirements into practical learning solutions.

Senior Instructional Designer, Assistant VP

• • Led end-to-end design of blended learning programs supporting audiences of up to 150,000 employees worldwide.

  • Redesigned Citi's enterprise Anti-Harassment curriculum, replacing an external vendor solution and saving the organization more than $200,000 annually.

  • Earned Area9 Advanced Learning Engineer certification and leveraged adaptive learning principles to improve learner practice and personalization.

  • Built reusable learning templates and standardized development practices that improved quality and accelerated production across the instructional design team.

  • Evaluated learner performance data, assessment results, and stakeholder feedback to continuously improve learning effectiveness.

  • Partnered closely with SMEs, compliance leaders, and operational stakeholders to simplify complex policy and process changes into learner centered training.

2018 - 2022

AAA The Auto Club Group | Saint Petersburg, FL

Instructional Designer

• Designed curriculum for a company wide Salesforce software implementation impacting an audience of 5,000.

• Onboarded new hires and developed role-based onboarding and enablement programs.

• Mastered new software and converted technical documentation to effective and engaging training programs, including onboarding, video simulations, scenario based assessments, virtual courses, and reinforcement training.

• Collaborated and interviewed Subject Matter Experts regarding training needs and gaps.

• Developed level one assessments regarding effectiveness and success of training programs post virtual conversion.

2013-2018

Capital One | Tampa, FL

Learning and Development Specialist

• Assessed, designed, developed and delivered training solutions at all levels of staff for multiple business functions including outside and independent sales force and internal support groups.

• Conducted classroom, virtual, and field training to internal partners to enhance mobility opportunities, reducing turnover and increasing associate productivity.

• Designed virtual training simulations to provide hands-on scenario based practice.

• Conducted needs analysis for pre-training to determine development gaps.

• Created and delivered training material on new technologies and updated business processes, as well as hosted Train the Trainer sessions for selected team leads.

• Developed action plans regarding trends for policy and procedure changes that satisfied all corporate considerations and employee needs.