Experience

2022 - Current

Citi | Jacksonville, FL

Instructional Design Manager, VP

• Lead a high-performing global team of 14 senior instructional designers, guiding the development of high-impact, compliant, and scalable learning experiences for critical enterprise functions.

• Provide coaching, mentorship, and performance management for a senior ID team, fostering psychological safety, accountability, and continuous development.

• Developed and implemented an AI-enabled instructional design playbook with standardized prompts and presets, reducing average development time by 45% while improving design consistency and quality.

• Own end-to-end intake management for all instructional design requests across the enterprise, reviewing 200+ annual submissions, prioritizing, resourcing, and assigning work based on capacity, complexity, risk, and business need.

• Oversee creation and quality assurance of digital learning solutions, including WBTs, adaptive learning, and VILTs.

• Translate governance requirements and policy changes into actionable design templates and guidance used enterprise-wide.

• Serve as primary point of contact for multiple functional areas, advising stakeholders on design strategy, scope, timelines, and resourcing.

Senior Instructional Designer, Assistant VP

• Led instructional design projects, collaborating with global operational and service-oriented teams to identify learning needs and design effective training solutions with audience size between 200 and 150,000 learners.

• Developed learning platform prototypes and templates for enterprise use.

• Implemented ADDIE project management methodologies, resulting in improved project timelines and efficiencies.

• Evaluated the effectiveness of training solutions through assessments, surveys, and analytics, continuously refining content for optimal results.

• Developed global, responsive, and accessible content for audiences of over 150,000+ learners.

• Acquired Adaptive Learning Area9 Rhapsode Advanced Learning Engineer certification.

• Onboarded Global Anti-Harassment training from previous vendor development saving Citi over $200,000 annually in vendor costs.

• Analyzed robust Area9 data reports from Adaptive learnings to assess learner proficiency and recommend content changes.

2018 - 2022

AAA The Auto Club Group | Saint Petersburg, FL

Instructional Designer

• Designed curriculum for a company wide Salesforce software implementation impacting an audience of 5,000.

• Onboarded new hires and developed role-based onboarding and enablement programs.

• Mastered new software and converted technical documentation to effective and engaging training programs, including onboarding, video simulations, scenario based assessments, virtual courses, and reinforcement training.

• Collaborated and interviewed Subject Matter Experts regarding training needs and gaps.

• Developed level one assessments regarding effectiveness and success of training programs post virtual conversion.

2013-2018

Capital One | Tampa, FL

Learning and Development Specialist

• Assessed, designed, developed and delivered training solutions at all levels of staff for multiple business functions including outside and independent sales force and internal support groups.

• Conducted classroom, virtual, and field training to internal partners to enhance mobility opportunities, reducing turnover and increasing associate productivity.

• Designed virtual training simulations to provide hands-on scenario based practice.

• Conducted needs analysis for pre-training to determine development gaps.

• Created and delivered training material on new technologies and updated business processes, as well as hosted Train the Trainer sessions for selected team leads.

• Developed action plans regarding trends for policy and procedure changes that satisfied all corporate considerations and employee needs.